At HighSky Coffee, we carefully prepare and pack every order before handing it over to our delivery partners.
Order Processing
Orders are processed after successful order confirmation and payment authorization, where applicable.
Processing time may vary depending on order volume, product availability, weekends, holidays, or other operational circumstances.
Delivery
Orders are delivered to the shipping address provided during checkout.
Estimated delivery times may vary depending on:
- Delivery location
- Courier availability
- Weather conditions
- Public holidays
- Remote locations
- Operational or logistics delays
The delivery estimate shown at checkout, where provided, is indicative and may change due to circumstances beyond our reasonable control.
Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
Any free-shipping offer will be subject to the conditions communicated on the website or during the applicable promotion.
Order Tracking
Once your order has been dispatched, tracking information may be shared with you through the contact details provided during checkout.
You can use the tracking information to monitor your shipment.
Incorrect Address
Please carefully check your shipping address before placing your order.
HighSky Coffee is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
If you notice an address error immediately after placing an order, contact us as soon as possible.
Delayed Delivery
Delivery delays may occur due to:
- Courier disruptions
- Weather conditions
- Public holidays
- High order volumes
- Incorrect address information
- Remote delivery locations
- Circumstances beyond our control
If your shipment is significantly delayed, contact our customer-care team.
Damaged Package
If your package appears damaged when delivered, please take photographs of the package before opening it.
If the product inside is damaged, contact us with your order number and supporting photographs/videos so that we can investigate and assist you.
Contact
inbox@highskycoffee.com
+91 98998 28826
HighSky Coffee
Smart Avenue, No. 28/A, 80 Feet Rd,
Indiranagar, Bengaluru, Karnataka – 560075
